Guest Service Associate (Valet Parker)

Towne Park Area Anaheim CA 92802 See all jobs at this location Before completing Towne Park s application, please review the minimum qualifications for all positions. Additional qualifications and experience may be required for specific positions. Towne Park requires that all applicants provide a valid email address. If you do not currently have an email account, there are several websites that offer free email services, such as Google, MSN, or Yahoo! Please open a personal email account prior to completing our application. JOB SUMMARY The following is a brief summary of our guest service associate job. This summary represents the main responsibilities of the position. It is not a complete job description. Acknowledge and greet guests within 30 seconds and provide professional, fast, fun and friendly service Parks and retrieves vehicles Maintain pleasant, friendly and professional demeanor with all guests, hotel staff and co-workers Practice preventative safety procedures as set forth by Towne Park Immediately secure all keys on belt clip or in key box Our ideal candidate: Is not afraid to flash their pearly whites constantly Has a clean appearance and willing to adhere to all uniform and appearance standards set forth by Towne Park Can change any guest s valet experience from routine and ordinary to memorable and unique Impresses guests by remembering and using their name even pronouncing it correctly! Runs fast runs fast [enters car] drives slow drives slow Sports the muscles to assist with anyone s luggage even the national bowling champions Enjoys working at various Towne Park locations Any candidate MUST: Pass a pre-employment drug screen, background and driving record check Must have and maintain a valid drivers license and clean driving record Be able to speak, read and write standard English language Know how to drive a stick shift vehicle comfortably For insurance purposes, must be at least 18 years of age Be able to stand during entire shift MINIMUM QUALIFICATIONS Education and Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Customer service experience and computer experience preferred. Language and Reasoning Skills: Must be able to speak, read and write standard English language. Must be able to read and comprehend simple instructions, short correspondence and memos. Must be able to write simple correspondence and effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization. Must be able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Must be able to deal with problems involving several concrete variables in standardized situations. Mathematical Skills: Ability to add and subtract three digit numbers and to multiply and divide with 10 s and 100 s; ability to perform these operations using units of American money and weight measurement, volume and distance Must be able to understand 24 hour and military time systems. Clearly understand rates applicable to time passed. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of Towne Park jobs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Most positions require the ability to run at top speed, stand during entire shift, occasionally sit, climb or balance, stoop, kneel, crouch or crawl. Must be able to stand during entire shift. Must be able to regularly stand, walk, run, use hands to finger, handle, feel; reach with hands and arms and talk or hear. Must have close vision, distance vision, peripheral vision, depth perceptions, and ability to adjust focus. Regularly exposed to outside weather conditions and frequently exposed to care exhaust fumes. Flexible and long hours sometimes required. Safety and Loss Prevention: Knowledge of site specific safety and security procedures. Practice preventative safety procedures as set forth by Towne Park. Report all accidents and incidents observed on shift to supervisor immediately. Use only equipment trained to use and operates all equipment in a safe manner. Systems and Standards: Complete all tasks in a timely manner as instructed by supervisor. Follows all appearance standards as set forth by Towne Park. Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the hotel. Execute all terms and conditions as set forth in Towne Parks employee handbook. Maintain clean, neat work environment. Follows all Towne Park standards and regulations.

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